top of page

Terms & Conditions

Customer Support

At VapeAlong, we are dedicated to providing excellent customer support and ensuring that our customers have a positive experience with our products and services. By utilising our customer support services, you agree to the following terms and conditions.

​

1. Customer Support Hours

​Our customer support team is available to assist you via email, phone, and live chat during the following hours (UK Time):

​

  • Mon - Fri: 9am - 6pm

  • Saturday: 9am - 6pm

  • Sunday: 10am - 4pm

  • Public Holidays: Closed

​

2. Contact Methods

​You can reach our customer support team through the following methods:

​

  • Email: vapealong@outlook.com

  • Phone: +44 (0) 78 5592 1914

  • Live Chat: Available on our website during support hours.

​

We aim to respond to all inquiries as quickly as possible. Email inquiries are typically addressed within 1-2 business days, while live chat and phone inquiries are handled in real-time during support hours.

​​

3. Support Services​

Our customer support team is here to help you with a variety of issues, including but not limited to:​

​

  • Product inquiries and information

  • Order status and tracking

  • Returns and exchanges

  • Shipping and delivery questions

  • Technical support for products

  • General feedback and complaints

​​

4. Order Inquiries​

For order-related inquiries, please have your order number ready when contacting customer support. This will help us assist you more efficiently.

​

5. Responsible Use of Support Services​

We expect our customers to engage with our support team respectfully. Inappropriate behaviour, including but not limited to abusive language, harassment, or threatening gestures, will not be tolerated and may result in the suspension of support services.

​

6. Privacy and Data Protection​

All communications with our customer support team will be handled in accordance with our Privacy Policy. Your personal information and data will be protected, and we will not share your details with third parties without your consent, except where required by law.

 

7. Availability of Support​

While we strive to provide consistent and reliable customer support, there may be times when our support services are unavailable due to scheduled maintenance or unforeseen circumstances. We will do our best to communicate any planned outages or extended response times on our website or via email.

​​

8. Changes to Support Terms​

VapeAlong reserves the right to modify these Customer Support Terms & Conditions at any time. Any changes will be posted on our website, and continued use of our customer support services after such changes constitutes your acceptance of the new terms.

​

9. Limitation of Liability​

To the maximum extent permitted by law, VapeAlong shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our customer support services or the information provided thereof. 

​

Contact Us:​

If you have any questions regarding our Customer Support Terms & Conditions, or if you require assistance, please do not hesitate to contact us at:​

 

Revision Date: 10 January 2025

​

Thank you for choosing VapeAlong. We appreciate your trust in us and are committed to providing you with the support you need!

Privacy & Security

At VapeAlong, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Security Terms & Conditions section outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.

 

By using our website and services, you agree to the terms outlined here:

​

1. Information We Collect​

We may collect various types of information from you, including but not limited to:

​

  • Personal Information: Your name, email address, phone number, billing address, shipping address, and payment information when you place an order or create an account.

  • Non-Personal Information: Information about your device, browser type, operating system, IP address, and browsing behaviour on our website. This information helps us to improve our services.

​

2. How We Use Your Information​

We use the information we collect for the following purposes:

​

  • Order Processing: To process your orders, manage your account, and deliver products to you.

  • Customer Support: To respond to inquiries and provide assistance related to your orders or products.

  • Marketing: To send you promotional materials, newsletters, and special offers (only if you have opted-in to receive such communications). You can unsubscribe at any time.

  • Website Improvement: To analyse website traffic and user behaviour to enhance user experience and improve our offerings.

​

3. Cookies and Tracking Technologies​

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files that are placed on your device. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

​

4. Data Sharing and Disclosure​

We will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties to help us operate our website, perform our business activities, or provide services to you, as long as those parties agree to keep your information confidential.

​

This may include:​

  • Payment processing providers

  • Shipping and logistics companies

  • Email marketing services

​​

We may also disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of others.

​​

5. Data Security​

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

​​

  • SSL encryption for data transmission

  • Regular security audits

  • Restricted access to personal information to authorised personnel only

​

While we take reasonable precautions to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

​

6. Your Rights​

You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, and to request deletion of your personal information under certain circumstances. To exercise these rights, please contact us using the contact information provided below.

​

7. Changes to Our Privacy Policy​

VapeAlong reserves the right to update or modify this Privacy and Security Terms & Conditions at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new terms.

​

8. Contact Us​

If you have any questions, concerns, or requests regarding this Privacy and Security Terms & Conditions, please contact us at:

​

 

Revision Date: 10 January 2025

​

Thank you for choosing VapeAlong. Your privacy and security are important to us, and we are committed to protecting your personal information!

Wholesale Partnerships

VapeAlong is excited to offer wholesale partnership opportunities to businesses interested in distributing our high-quality vaping products. This section outlines the terms and conditions governing our wholesale partnership program. By applying for or engaging in a wholesale partnership with VapeAlong, you agree to comply with these terms.

​

1. Application Process​

To become a wholesale partner, you must complete our wholesale application form. The application will require you to provide relevant business information, including but not limited to:

​

  • Business name and address

  • Contact information

  • Business registration number

  • Type of business (retail, online, etc.)

​

VapeAlong reserves the right to approve or reject any application at its discretion. 

​

2. Pricing and Payment Terms​

Wholesale pricing will be provided upon approval of your application. Payment terms will be specified in the order confirmation. Acceptable payment methods include credit card, bank transfer, and other methods as agreed. 

​

  • Minimum Order Quantity (MOQ): All wholesale orders are subject to a minimum order quantity, which may vary by product. This information will be provided during the order process.

  • Payment Due Date: Payments are due at the time of order unless otherwise specified. Invoices not paid by the due date may incur late fees.

 

3. Order Fulfilment and Shipping​

Once an order is placed, VapeAlong will process and fulfil it according to our standard processing times. 

​

  • Shipping Costs: Shipping costs will be calculated at the time of checkout and added to the invoice.

  • Delivery Times: While we strive to provide accurate delivery estimates, VapeAlong is not responsible for delays caused by shipping carriers or unforeseen circumstances.

​

4. Product Availability​

VapeAlong strives to maintain adequate stock levels; however, product availability is subject to change. In the event that an item is out of stock, we will notify you as soon as possible and provide alternatives when available.

 

5. Branding and Marketing​

Partners are permitted to use VapeAlong's branding and marketing materials for the purpose of promoting VapeAlong products. Any usage must comply with our brand guidelines, which will be provided upon agreement to these terms.

​

  • No Modifications: Partners may not modify VapeAlong’s logos, branding, or marketing content in any way without prior written consent.

​

6. Compliance with Laws​

Wholesale partners must adhere to all relevant laws and regulations regarding the sale and distribution of vaping products. This includes age verification and any local, state, or federal regulations that apply to the sale of these products.

 

7. Returns and Defects​

Please refer to our Returns Policy regarding defective products or returns. All claims regarding defects must be submitted within 14 days of receipt of the product. 

 

  • Restocking Fees: Unauthorised returns or returns after the specified period may incur a restocking fee.

​

8. Termination of Partnership​

VapeAlong reserves the right to terminate a wholesale partnership at any time for any violation of these Terms & Conditions, including but not limited to non-compliance with payment terms, product misrepresentation, or failure to comply with applicable laws.

​

9. Limitation of Liability​

In no event shall VapeAlong be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your partnership with us or the use of our products.

​

10. Changes to Terms​

VapeAlong reserves the right to modify these Wholesale Partnership Terms & Conditions at any time. Updated terms will be made available on our website, and continued participation in the wholesale program constitutes acceptance of those changes.

​

Contact Us​:

If you have any questions or require further clarification regarding our Wholesale Partnership Terms & Conditions, please contact us at:

​

 

Revision Date: 10 January 2025

​

Thank you for considering a wholesale partnership with VapeAlong. We look forward to working together and helping you succeed in providing premium vaping products to your customers!

Payment Options

At VapeAlong, we strive to make your shopping experience seamless and convenient. We offer a variety of secure payment options to ensure that you can complete your transactions with ease. Our accepted payment methods include major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other electronic payment services. All transactions are processed using SSL encryption technology to protect your financial information. Please select your preferred payment option at checkout, and feel free to reach out to our customer service team if you have any questions or need assistance. Thank you for choosing VapeAlong!​

bottom of page